PROJECT

Order management software for restaurants and food delivery

Custom software development, Restaurant ordering, Menu management, Payment integration, Delivery tracking, POS and kitchen workflows, Reports and inventory

  • Industry: Restaurants and cafes
  • Sweden Location: Sweden
  • Delivery time: 16 weeks
  • Technologies: Python, fastapi
4+ months

This client’s restaurant group spends time coordinating menus, orders, payments, preparation and delivery across separate channels. The solution is order management software for restaurants: it takes in menu, customer and order information and gives restaurant staff one place to process orders. Delivery personnel and managers use the same system to track fulfillment and review operations. Customers browse menus, place orders and follow their progress online.

Summary

Problem

The restaurant group needs to replace fragmented ordering and fulfillment processes with centralized software.

Solution

The solution became one order management system for menus, payments, restaurant operations, delivery and reports.

Result

The software is made to reduce manual coordination and the time spent moving order information between teams and tools.

Client story

The client is a restaurant group from Sweden. It manages restaurant operations across menus, customer orders and delivery.

Menu details, prices, offers and availability need to stay clear for customers and staff. The system also covers stock, sales and delivery information for operations.

The request was simple: provide real-time order, preparation and delivery tracking; connect secure digital payments; offer customer ordering on Android and iOS; and show restaurant and menu information clearly.

The solution was shaped as a modular application with customer ordering, restaurant and kitchen operations. Delivery management and payments were given dedicated areas.

Reporting and inventory completed the operations view.

The client asked for

  1. Track order, preparation and delivery status in real time
  2. Accept cards, wallets, UPI and local payment methods
  3. Offer Android, iOS and responsive web ordering
  4. Show restaurants, menus, prices, offers and availability

Why ready-made software did not fit

Ready-made food-delivery products cover menus, marketplaces and embedded ordering, but their descriptions do not combine the client’s restaurant operations, inventory and delivery needs in one tailored system. The client also needed separate work areas for customers, restaurant staff and delivery partners. The solution included the specific connections required by the operation.

Project overview

The solution was designed around restaurant profiles, menus, prices, offers and availability managed in one application.

To handle customer ordering, Android and iOS applications were provided alongside responsive web and web administration interfaces. Customers browse menus, add items to a cart and follow order progress.

Restaurant staff see current orders, item-level details and order types in a status board. Preparation, takeaway and delivery information stay visible to the team responsible for fulfillment.

Delivery personnel receive assigned delivery information, routes and status controls in a dedicated dashboard. Payment gateways, POS platforms, kitchen or thermal printers, maps and delivery services can connect where required.

Special attention was paid to reporting and stock information. Operations managers review orders, sales and deliveries, with stock levels, analytics and exportable report data available in the reporting area.

Key features delivered

  • Customer ordering on Android and iOS
  • Restaurant and menu catalogue management
  • Current-order status board
  • Real-time customer order tracking
  • Delivery assignment and status management
  • Digital payment integration
  • Stock, sales and delivery reporting
  • Role-based access for customers, staff, drivers and administrators

Can be added

+ Order history and favourites + Reorder requests + Delivery schedules and routes + Live locations and milestone notifications + Subscription ordering and recurring payments + POS and kitchen-printer integration + Messaging and map integrations + Revenue and tax reporting

Who else can use this solution

These businesses have a similar ordering and fulfillment task, so the same solution can be adapted to their operations.

A multi-restaurant food-delivery marketplace

Task It connects customers, restaurants, delivery partners and administrators across ordering and fulfillment.
How the solution helps The solution brings menus, orders, payments, delivery status and role-based work areas into one application.
Takeout and delivery

A food and grocery delivery business

Task It coordinates mobile ordering, drivers, payments and live delivery locations.
How the solution helps The solution gives teams shared order information, assigned deliveries, status updates and operational reports.
Food and beverage

A pizza and takeaway business

Task It manages pickup, takeaway, delivery orders and customer-facing menus.
How the solution helps The solution combines online ordering, menu availability, payment processing and restaurant order status in one place.
Takeout and delivery

Technology stack

Python

API and analytics services

Python supports the application APIs, analytics and PDF data work.

fastapi

Build application APIs

fastapi (a Python framework for web APIs) provides the application endpoints.

@porulle/plugin-pos-restaurant

Restaurant POS workflows

@porulle/plugin-pos-restaurant (a restaurant POS extension with kitchen display and analytics features) supports tables, modifiers, kitchen displays and restaurant operations.

tastyigniter/tastyigniter

Online ordering foundation

tastyigniter (an open-source online ordering and restaurant management system) provides restaurant ordering capabilities.

dbt-core

Build analytics workflows

dbt-core (a tool for building analytics workflows) supports reporting data preparation.

amplitude-analytics

Track server events

amplitude-analytics (a Python SDK for server-side product analytics) sends server-side instrumentation data.

segmentio/analytics-php

Connect analytics events

segmentio/analytics-php (a PHP library for sending analytics events) supports analytics connections.

JSON

Exchange report data

JSON carries report and analytics data between application services.

Integrations

Uber Eats and DoorDash

The system exchanges delivery-platform order and tracking information with Uber Eats and DoorDash.

POS platforms

POS connections exchange restaurant order and operational information.

Kitchen and thermal printers

Printer integrations send order information to kitchen or thermal-printing workflows.

Payment gateways

Payment connections process cards, Apple Pay, Google Pay, wallets, UPI, e-wallets, cash on delivery and local gateways where required.

Backend APIs

REST or GraphQL APIs exchange ordering, restaurant, delivery and reporting information with connected services.

The result

Menus give customers a clear start to ordering

The menu and restaurant catalogue puts restaurant information, menu items, prices, offers and availability together before an order is placed. Customers can browse categories, review item descriptions and add items to a cart.

The screen keeps customer-facing menu content connected to restaurant profiles and menu management, so the order begins with the same information used by the restaurant team.

How it works

  1. The application displays restaurant profiles and menu categories.
  2. Menu item cards show descriptions, prices, offers and availability.
  3. The catalogue provides add-to-cart controls for the displayed items.
  • Restaurant profiles
  • Menu categories and item cards
  • Prices, offers and availability
Restaurant menu and catalogue

Restaurant menu and catalogue

Functions on this screen
Display Restaurant Menu Create Menus in System Manage restaurant profiles

A shared status board reduces order coordination

The current-orders screen gives restaurant managers and staff one view of pending orders, ordered items and fulfillment status. Pickup, takeaway and delivery labels keep order types visible alongside the order details.

Item-wise views show preparation and fulfillment information for each order.

How it works

  1. The screen displays pending customer orders and ordered items.
  2. The order detail panel shows order status, order type and fulfillment information.
  3. Status controls and notifications present progress for pickup, takeaway and delivery orders.
  • Pending-order list
  • Item-wise order view
  • Pickup, takeaway and delivery labels
Tip: The status board keeps preparation and fulfillment information beside the order it belongs to.
Current orders and status board

Current orders and status board

Functions on this screen
Display current orders Manage restaurant orders Update Order Status Take Away Order Management

Customers see where an order stands

Customer order tracking presents the current status, delivery status and order milestones in one place. The order summary and timeline give customers a direct way to follow an order from placement through fulfillment or delivery.

Order history remains available on the same customer-facing area, supporting a clearer record of previous food orders.

How it works

  1. The screen displays the food order and its current status.
  2. A status timeline presents order milestones and delivery status.
  3. The delivery tracking area and order history show tracking and previous orders.
  • Order summary
  • Status timeline
  • Milestone notifications and order history
Note: Real-time tracking connects the customer’s order view with the fulfillment and delivery status recorded by the operation.
Customer order tracking

Customer order tracking

Functions on this screen
Food Order Tracking Track orders and favorites

Delivery work stays visible to the assigned person

The delivery operations dashboard gives delivery personnel a focused view of assigned deliveries, customer order details and delivery status.

Schedules and locations are presented with the delivery details needed for the assigned work.

How it works

  1. The dashboard displays availability and assigned deliveries.
  2. Delivery details include customer order information, locations and schedules or routes.
  3. Status update controls present the current delivery status.
  • Assigned delivery list
  • Route information
  • Delivery status controls
Delivery operations dashboard

Delivery operations dashboard

Functions on this screen
Delivery Management

Reports connect stock, sales and delivery information

The operations screen brings stock levels, orders, sales, deliveries and reports into a management view. Filters and item-wise pending-order information help the operations team review what needs attention.

Analytics charts and export controls make operational information available for analysis and reporting, including JSON report data.

How it works

  1. The screen displays stock levels, orders, sales and deliveries in tables and charts.
  2. Filters organize sales, delivery and item-wise pending-order information.
  3. Report templates and export controls provide reports and JSON data.
  • Stock-level table
  • Sales and delivery filters
  • Analytics charts and report exports
Operations reports and inventory

Operations reports and inventory

Functions on this screen
Track Stock Levels Generate reports for analysis Data Analysis and Visualization

What the solution gives

With this solution, the restaurant group can:

  • Create and maintain restaurant menus with prices, offers and availability
  • Receive and process pickup, takeaway and delivery orders
  • Track order, preparation and delivery status in real time
  • Connect digital payments, POS, printers and delivery services
  • Coordinate assigned deliveries and route information
  • Review stock, sales, delivery and reporting information

Could ready-made systems do the job?

Before the design, the task was compared with ready-made products by their own descriptions.

What the client needs Food delivery software Sauce, Olo, Allset for Restaurants Restaurant delivery platforms Deliveroo for Partners, Just Eat Takeaway.com for Business, Delivery Hero for Restaurants Food ordering marketplaces Zomato for Restaurants, RailRestro for Restaurants Custom solution
Real-time order and delivery tracking partly
Digital payment methods
Android, iOS and web ordering
Restaurant and menu information
Fits the client's own rules: stages, roles, reports partly — —
All steps in one place —
No manual steps between programs — — —

By the public descriptions of the products and their category.

Ready-made food-delivery products cover important parts of the task, including menus, online ordering and delivery operations. A ready-made product is enough when the business needs only one of those parts.

This restaurant group needed its own software because customer, restaurant and delivery workflows had to work together with payment, reporting and inventory needs.

In the end

In the end, the solution was made to take manual coordination out of the path from a customer menu and order to restaurant fulfillment, delivery and reporting.

FAQ

Thinking about building a similar system? Read the answers below to see how the main parts of an order management solution fit together.

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